Our services

Training

The training themes and topics we offer cover a very wide range of skills, vital to organizational efficiency and effectiveness. Depending on the client assignment and the specific needs we often design new training interventions. Customization of training content & methodology is a way to ensure maximum impact and application of the new acquired skills.

Our main training topics

MANAGEMENT & LEADERSHIP

Our clients are often surprised by the possibilities we present to them.

  • People Management
  • Situational Leadership
  • Values-based Leadership
  • Crisis Management
  • Team Management
  • Recruitment Skills
  • Training of Trainers
  • Change Management
  • Multi-Cultural Management
  • Conducting effective meetings
  • Performance Appraisal
  • Team Building
  • Climate Survey
  • 360 Feedback
  • Facilitation Skills
  • Project Management

CUSTOMER CARE

  • Excellence in customer service
  • Customer Surveys
  • Client Orientation
  • Mystery client survey

SALES & NEGOTIATION

  • Sales Management
  • Sales Process
  • Sales & Negotiation (Retail, Services)
  • Consultative Selling
  • Persuasive Presentation Skills

SELF DEVELOPMENT

  • Presentation Skills
  • Time Management
  • Self-Awareness (MBTI)
  • Developing Confidence
  • Emotional Intelligence

Coaching

Coaching is often a vital tool for individual support. Coaching individuals helps them to accelerate their personal evolution and enhance their performance. We offer personalized sessions that allow coaches to identify the challenges they are facing and determine ways to address them. To ensure success our experienced associates work closely with the HR Department and the Senior Leaders of the organization, throughout the coaching process.

Solution focused

Our coaching methodology is solution focused rather than past analysis oriented. Our aim is to help the individual to discover and unleash the potential that is currently underutilized. Therefore, we always make sure that objectives & expectations are clear and mutually agreed.

A WIDE RANGE OF COMMUNICATION MEANS

In order to make our coaching services available to people around the globe, we deploy a wide range of communication means

  • face-to-face, in-person coaching
  • coaching by phone
  • email exchange
  • and video (skype) conferencing

Facilitation

Apart from the traditional skills building workshops, there are often assignments that require the help of a facilitator, i.e. is someone who helps a group of people understand their common objectives and assists them to create a plan, on how to achieve these objectives.

Achieving a consensus

Our facilitators assist teams in achieving a consensus on any divergence that preexist or emerge in the meeting so that it has a strong basis for future action. Often facilitation is required in the context of :

  • Conferences
  • Strategic meetings/retreats
  • Mission & Values creation
  • Cross functional teamwork & Team buildings

Consulting

Often, we must deal with challenges that require strategic alignment, storytelling, process re-engineering & organizational buy-in. In such cases traditional classroom training & coaching, is often not enough or not the best option.

The objectives

We offer our consulting support to help our clients to:

  • define the challenge
  • choose among different options
  • decide on next steps
  • re-design organizational structures 
  • processes and measure results of actions

EXAMPLES OF OUR CONSULTING WORK:

  • Assisting an HR Department in setting up its own Academy and designing its own Training Programmes
  • Assisting the CEO of an international renowned company in selecting and integrating new Directors (merger context)
  • Helping an organization to re-design & re-launch its Performance Appraisal System
  • Helping an International Organisation to design an assessment framework to improve the methods and systems used by their local missions to assess at the operational level, the impact achieved by their interventions
  • Helping an international Executive Board to design a new interaction model and improve their decision mechanisms

This type of support might involve all different types of tools and is 100% customized to fulfill specific client needs.

Media services

Having а huge journalistic experience of 20 years in various media – newspapers, magazines, news sites, and on television, and in different countries, we offer you a wide range of media services:

Conducting media training for individuals and companies on how to work with journalists for effective media coverage, how to answer difficult questions, and deal with anxiety in front of the TV camera.

Writing analytical reports, articles, interviews, essays, reviews, and research:

 

Writing scripts for documentaries, and TV – broadcasts; – Producing documentaries, video-projects, video reports of events, video blogs:

Organization of press conferences, presentations, receptions, and holding PR campaigns.